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Returns

Valhalla Spa Organics 30-Day Return & Limited Warranty Policy

Returns & Warranty Coverage Our policy lasts 30 days. Valhalla Spa Organics, LLC stands behind the artisan craftsmanship of all our handcrafted jewelry, metalwork, and organic personal care products. We offer a 30-day limited manufacturer warranty guaranteeing our items are mostly free from manufacturing defects in materials, formulation, and packaging. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Eligibility & Exemptions To be eligible for a standard return, your item must be unused, in the original packaging, and in the same condition that you received it. However, several types of goods are exempt from being physically returned. Personal hygiene products (such as tooth powders and lotion bars) cannot be returned. In the event of a defect or approved return for these specific items, a refund or replacement can be authorized without requiring you to ship the product back.

What is Not Covered by Warranty Because our artisan products are made with natural ingredients and hand-forged metals, this warranty does not cover melting or textural changes due to weather conditions, personal skin sensitivities, or subjective fragrance preferences. For jewelry and metalwork, it does not cover normal wear and tear, natural patina changes, or damage resulting from misuse.

Exchanges & Defective Items We only replace items if they are defective, damaged upon arrival, or fall under our manufacturing warranty. If you need to exchange an item for the exact same product, send us an email at [email protected] with a brief description and a photo of the defect, and mail your item to: Valhalla Spa Organics, LLC, 1304 SW 202ND St., Newberry, FL 32669.

Refunds Process Once the returned item is received and inspected (or a hygiene product return is approved), a dollar amount refund will be processed. A credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

  • Late or missing refunds: An email verification and status update will be sent to your email address on record. If you haven’t received a refund yet, first check your bank account again, then contact your bank, and finally your credit card company, as there is often processing time before a refund officially posts. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

  • Sale items: If the item was marked down for sale when purchased, you’ll receive a credit for the value of the sales price, not the regular list price.

  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Your Return To return your product, you should mail your product to: Valhalla Spa Organics, LLC, 1304 SW 202ND St., Newberry, FL 32669. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are unfortunately non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.